Digital Agency Project Management Operations Consulting & Training
Change that sticks.
Our consulting and custom training helps teams harmonize their process, projects, and people to create humane digital agencies
Consulting and training that transforms agency teams forever
Advice? Of course. Plus, we get you results. Our clients typically report at least:
20% higher client value (take pressure off of sales)
30% increases to project efficiency (faster, more profitable projects)
20% increase in net profit (reinvest and grow your team)
We’ve worked with over two hundred 15–100 person shops and creative departments that specialize in design, web, apps, and marketing.
Transform your project operations systems with our custom training
Expert sessions and personalized 1:1s help your PM and delivery teams lock in client relationships, team dynamics, and project workflows.
Align your team for scalable project management and operations
Get expert guidance, real-world processes, clear metrics, and resources to free up space for overwhelmed teams and their leaders.
Real-time change with a dedicated trainer and supportive community
Our working sessions set you up for change next week, next month, and next year. Our community supports and uplifts you so you can action it.
We help digital agencies improve…
People and relationship skills |
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Client management |
Team building |
Stakeholder onboarding and management |
Meetings and collaboration |
Project and phase handovers |
Financial skills |
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Team financial literacy |
Connecting project health to financials |
Metrics and reporting |
Pricing |
Project budgeting |
Project accuracy |
---|
Estimating |
Scoping |
Capturing scope creep |
Managing risk and detecting red flags |
Managing changes |
Project management systems |
---|
Kick-off and onboarding processes |
Waterfall, lean, agile, kanban, and hybrid methodologies |
Project scheduling |
Resourcing and capacity management |
Project documentation |
Designed for returns
Our project operations training and consulting can free up money to scale your agency and invest in your team
Move the sliders to match your agency and see what returns we think you can achieve with our project management operations consulting and training.
How we capture ROI for you
First priority: Improve project efficiency
Want to increase financial health? Start by controlling spending and improving project efficiency.
If your net profit margin is 10%, that means you spend 90 cents of every dollar you bill on expenses like labour and overhead. Put another way, you need to sell $10 to generate $1 in net profit.
If you want to make a $2 profit, you could sell $20… or you could save $1 in expenses while still selling $10. In other words, if you have a 10% profit margin, saving $1 on expenses is worth $10 in sales.
When you reduce expenses, you have a multiplier effect on savings. Save $1 on every project and you will notice $10–20 savings across your company each time. Save $1000 on every project and you will save hundreds of thousands of dollars for your company that can be redistributed back to your team or invested in company growth.
Common ways we increase agency efficiency:
- Properly estimating projects (reduces labour overages)
- Better requirements gathering (reduces meeting time)
- Tighter handovers and approvals (reduces delays and labour)
Second priority: Increase agency revenue
Even though expense reductions have a bigger impact, don’t sleep on revenue increases. There’s only so much you can trim from expenses, but a well-trained team can generate significant high-margin revenue in unexpected places. Remember, higher revenue often comes with higher Costs of Goods Sold and labour, so we want to make sure our newly found revenue is at least as efficient as your existing work.
Common ways to increase agency revenue:
- Converting scope creep into paid features
- Upselling client accounts or retaining clients
- Adding a new revenue stream or recurring monthly service
Agencies love us
![](https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=575&ixlib=php-3.3.1&q=82&w=1568&s=5d50ddc397da7129622ca6fa892f4207 1568w, https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1150&ixlib=php-3.3.1&q=61&w=3136&s=8730fa10105e40fd76c88404993694c4 3136w, https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1726&ixlib=php-3.3.1&q=41&w=4704&s=88b66d2f961d3d30a873eec680e413b8 4704w, https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=375&ixlib=php-3.3.1&q=82&w=1024&s=5ea3c98ca0f1e21b28110e647110edb2 1024w, https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=751&ixlib=php-3.3.1&q=61&w=2048&s=641beeaa2b47b119f5993614a208f5c3 2048w, https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1127&ixlib=php-3.3.1&q=41&w=3072&s=2c5cb756d30dfec9193e2e6cca7f30fa 3072w, https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=281&ixlib=php-3.3.1&q=60&w=766&s=1dea828bca86f86a014388ff12642150 766w, https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=562&ixlib=php-3.3.1&q=45&w=1532&s=b4626872b5dbb8a0bb02210b0c83e1c4 1532w, https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=843&ixlib=php-3.3.1&q=30&w=2298&s=d5df72f401a9640aaa7fbef665e58b3a 2298w, https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=164&ixlib=php-3.3.1&q=60&w=448&s=b959af95185a5d6831d361c7d25e6c2f 448w, https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=328&ixlib=php-3.3.1&q=45&w=896&s=13248e05c4fcec6f32e43d08cb648cbe 896w, https://louderthanten.imgix.net/articles/dev-soc.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=493&ixlib=php-3.3.1&q=30&w=1344&s=130fb43c987d46ab399de8b37c8dfdde 1344w)
![Region 13 logo](https://dwpz7qu8szxnd.cloudfront.net/portfolio/esc13.png)
The time we spent working and learning with Louder Than Ten will continue to guide us for the next few years. Rachel’s ability to translate her PM knowledge into real teachable moments gave us the opportunity to reflect on our own practices, both the good and the bad, without ever feeling like she was judging us. She remained supportive and positive throughout the entire process, creating a trusting and safe space for my leadership team to learn and grow together. If you’re looking to partner with someone who will leave you feeling smarter and more empowered to manage any project situation that comes your way, Louder Than Ten is the answer.
Out of the changes I implemented, came a drastic increase in profitability. For projects that required a long-term engagement (min. 6 months), our new methods of scoping, risk mitigation, and estimation yielded an increase in profit up to 23%. For smaller maintenance tasks, I created a minimum engagement amount, and in some cases, increased revenue by up to 463%. By creating, selling, and running a new service offering, I was able to generate over $100,000 within the first 8 months.
Case studies
How it works
We teach and guide you in organizational design. Our unique combo of consulting and training means expertise and hands-on change. We don’t just deliver reports. We deliver results.
Step 1: Stop your project bleed outs
No, it’s not a resourcing or tool problem. Build unity and focus across the team and discover why tools come second.
- Get crystal clear about your project pain—and future needs
- Measure against a scorecard to set healthier targets
- Dial your metrics and baselines so you can grow and sustain
- Build a roadmap for tactical, operational changes that stick
Step 2: Tune-up your core operations
You can’t be healthy if your PMs keep burning out. Run healthy projects and processes with our custom training phase.
- Free up to 20% of your time to work on the business, not in the weeds
- Dial up your project and account profitability and increase repeat clients
- Simplify approvals and handovers for smoother project systems
Step 3: Scale up your agency
You can’t keep talent if you don’t have a system that takes care of them. Shape your PM departments and leaders with our specialized coaching and programs.
- We’ll train up your operations leaders to run the day-to-day and grow your company
- We’ll help you hire, mentor, and protect your PMs from burnout as we teach you to scale your department
- Let us coach and nurture your passionate PM and delivery teams
Our consultants
Working together to reinvent how digital companies run
![A portrait of Rachel Gertz](https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1568&ixlib=php-3.3.1&q=82&w=1568&s=e31f9f3b7ea917deb21644c5c6ddd3ab 1568w, https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3136&ixlib=php-3.3.1&q=61&w=3136&s=42965886e05a82d85664a6c19856eb5b 3136w, https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=4704&ixlib=php-3.3.1&q=41&w=4704&s=cb124d3af8cfefccac1e742f8583647c 4704w, https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1024&ixlib=php-3.3.1&q=82&w=1024&s=3e0439db58710f1bd8c376bcf2316357 1024w, https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2048&ixlib=php-3.3.1&q=61&w=2048&s=0efd941ac1f20473d93971b334a76337 2048w, https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3072&ixlib=php-3.3.1&q=41&w=3072&s=0ff19de666b6d7e1b2ba307a8ea9e674 3072w, https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=766&ixlib=php-3.3.1&q=60&w=766&s=bbc6f580646c5800bb60b6f451ac88a1 766w, https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1532&ixlib=php-3.3.1&q=45&w=1532&s=b7eac1a1ed775011fc7bc2843a3e0a94 1532w, https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2298&ixlib=php-3.3.1&q=30&w=2298&s=7806d53da88cc84f134d610e45193db6 2298w, https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=448&ixlib=php-3.3.1&q=60&w=448&s=7d4c87db6c44d4567f9e281ca591525c 448w, https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=896&ixlib=php-3.3.1&q=45&w=896&s=4060fc0b83e185c0ce116e2af9db1493 896w, https://louderthanten.imgix.net/avatars/IMG_2590.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1344&ixlib=php-3.3.1&q=30&w=1344&s=202db75fbfed68f83590a072179bdb6d 1344w)
Rachel
Gertz
Director of Growth and Delivery, Consultant
Rachel Gertz is a Co-founder and Director of Delivery and Growth at Louder Than Ten. She helps small to medium sized digital agencies transform their digital PM operations through hands-on training and consulting. Her mission at Louder Than Ten is to propel tech workers through an uncertain future by training digital companies how to give power to the people leading their projects.
![A portrait of Abby Fretz](https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1568&ixlib=php-3.3.1&q=82&w=1568&s=58dcedd8d18f5b8f8e55f9cc3f784945 1568w, https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3136&ixlib=php-3.3.1&q=61&w=3136&s=8e09b110b9285d6d1be54d3dcb68798a 3136w, https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=4704&ixlib=php-3.3.1&q=41&w=4704&s=ab07595eb596830a2d1d8efafc82240f 4704w, https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1024&ixlib=php-3.3.1&q=82&w=1024&s=91630f990ef786d3afd6804e2944c5e3 1024w, https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2048&ixlib=php-3.3.1&q=61&w=2048&s=a5babb39d408ff6b17e66934698d0a14 2048w, https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3072&ixlib=php-3.3.1&q=41&w=3072&s=349af16f860a3f7ebcc15fc180b2c5fb 3072w, https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=766&ixlib=php-3.3.1&q=60&w=766&s=b4fe812bc609a1881f183212245542e1 766w, https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1532&ixlib=php-3.3.1&q=45&w=1532&s=d27eb47ebf4e5c9193fb15b18b3ea4a8 1532w, https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2298&ixlib=php-3.3.1&q=30&w=2298&s=c69ca686c0d33fdfc3f4a03c8d307dd7 2298w, https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=448&ixlib=php-3.3.1&q=60&w=448&s=30a76cc613536c732a257bb9ca2bc1f0 448w, https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=896&ixlib=php-3.3.1&q=45&w=896&s=6f2dc439c45dc09e840814cf45d9cf8f 896w, https://louderthanten.imgix.net/avatars/20180113_155559-edit_190416_053349.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1344&ixlib=php-3.3.1&q=30&w=1344&s=79bb5386bdc899679b81d6b26d6393b0 1344w)
Abby
Fretz
Digital PM Trainer & Consultant
Abby is a PM Operations consultant and trainer and Director of Product at Louder Than Ten. She’s passionate about transforming PM teams at digital agencies. She has taught hundreds of students and their agencies how to implement ethical and sustainable PM practices, taught Digital Project Management classes for Girl Develop It, guest lectured at University of the Arts’ continuing education program, co-chairs DPM Philly, and mentors people interested in entering or honing their craft in the field of digital project management.
![A portrait of Travis Gertz](https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1568&ixlib=php-3.3.1&q=82&w=1568&s=9802bc20061fa5c943320fd81bd47c16 1568w, https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3136&ixlib=php-3.3.1&q=61&w=3136&s=ed93ed0eb47b1c3df1e7500c249f7b00 3136w, https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=4704&ixlib=php-3.3.1&q=41&w=4704&s=d7eaf5ca01e9865b0599e151a227e1f4 4704w, https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1024&ixlib=php-3.3.1&q=82&w=1024&s=b0fc10830790cc1d6dcd4364712994e4 1024w, https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2048&ixlib=php-3.3.1&q=61&w=2048&s=bfd13201a636e0d8bd2287089ef13f7b 2048w, https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3072&ixlib=php-3.3.1&q=41&w=3072&s=de22f68f7b266c39cf288e8962565636 3072w, https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=766&ixlib=php-3.3.1&q=60&w=766&s=13eb50df46831be54054ba4c18e34414 766w, https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1532&ixlib=php-3.3.1&q=45&w=1532&s=c462330e862ea1c21bd2b73ee4a9aa1c 1532w, https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2298&ixlib=php-3.3.1&q=30&w=2298&s=e08c90f015d7f3021e4984ede6cce2a3 2298w, https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=448&ixlib=php-3.3.1&q=60&w=448&s=265973af004e08e349bfac18743ef429 448w, https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=896&ixlib=php-3.3.1&q=45&w=896&s=1430bfe4116b3a1b3dbcc11bd44f4b22 896w, https://louderthanten.imgix.net/avatars/IMG_3287.jpeg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1344&ixlib=php-3.3.1&q=30&w=1344&s=a26647bbdf69270bb05a6ecdac37a9b1 1344w)
Travis
Gertz
Director of Operations & Design
Travis is a co-founder and Director of Operations & Design at Louder Than Ten. He wants digital workers to be as passionate about workplace democracy as they are about design systems and development frameworks.
Our guarantee
We’re confident in our approach and know it works. We only take on clients we know we can help.
If you’re not completely happy with our approach within the first two weeks of our engagement, we’ll cancel it and refund your money.
Book a free consultation
Let’s turn your nightmares into the agency you always dreamt about.
Download our info package
Frequently asked questions
What are project operations?
Project operations or project management operations are the systems that dictate how work moves through your digital agency, how that work is communicated internally and externally, and how it affects your agency’s financials.
How long is a project operations consulting and training engagement?
Our initial diagnostic phase is 2 – 6 weeks, depending on your team size and the complexity of your systems and processes.
The consulting and training that follows is parsed into 3 – 9 month engagements depending on your budget, quantity and severity of issues we uncover in the diagnostic, size of your agency, and the ability for your agency to make change.
We’ll work with you to design a consulting and training plan that tackles your most impactful challenges that work with the existing dynamics of your agency.
Who is consulting and training for?
Our project operations consulting and training is designed for 15 – 100 person digital agencies, marketing agencies, consultancies, and product studios. Basically, if you are a small-to-medium team that builds digital products and services for clients, we can help.
Who will be my consultant and trainer?
Your consultant and trainer is a skilled digital project manager, business owner, and facilitator with years of agency and creative team experience. Learn more about our team.
I don’t see my question here — who can I speak to?
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