Good Work
This mobile & web development team’s process is just plain great.
Good Work runs a remote development shop with a home base in Dallas, Texas touting team members that do quality Craft CMS work around the globe. Founder, Garrett Winder, and Studio Manager, Ariel Kidwell took the Apprenticeship together. Having alignment from day one gave them an immediate advantage when implementing new concepts and developing new processes to increase profits and focus on smoother, more productive projects and workflows.
![Good Work website](https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1044&ixlib=php-3.3.1&q=82&w=1568&s=e2c70014f1e51692b64d8526684ba85a 1568w, https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2088&ixlib=php-3.3.1&q=61&w=3136&s=962fc4c70593774cce4d6e1ebad87326 3136w, https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3132&ixlib=php-3.3.1&q=41&w=4704&s=50a4800e57770fc9eae7669f3c9ccf22 4704w, https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=681&ixlib=php-3.3.1&q=82&w=1024&s=006676398476d2e56694096caa8f4340 1024w, https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1363&ixlib=php-3.3.1&q=61&w=2048&s=134b0a1aeea048a353a51612721e1876 2048w, https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2045&ixlib=php-3.3.1&q=41&w=3072&s=c274a71bc58b655a65ded87910b9ce4e 3072w, https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=510&ixlib=php-3.3.1&q=60&w=766&s=da716ee399ca3ffe734f6eaf3d7a2c9a 766w, https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1020&ixlib=php-3.3.1&q=45&w=1532&s=6d46307493c1b2355af1cede82f1b65b 1532w, https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1530&ixlib=php-3.3.1&q=30&w=2298&s=32950478ac44091093beabda980ccb7b 2298w, https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=298&ixlib=php-3.3.1&q=60&w=448&s=8f9da97a20c6933863a0d96a626beb8f 448w, https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=596&ixlib=php-3.3.1&q=45&w=896&s=f5f293ed6e0b35428d36ed3e39290c57 896w, https://louderthanten.imgix.net/articles/good-work-site.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=895&ixlib=php-3.3.1&q=30&w=1344&s=525b1ba68b9ef5cc8fc3ab9085942623 1344w)
Organization
Good Work
Based in
Dallas, TX
Website
simplygoodwork.com
Program
Digital PM Ops Apprenticeship (cohort LTT-012)
By the numbers
Within one year, Good Work applied program principles that shone up their processes and their finances.
36% more billable output with
same team size and working hours
23% minimum project profit
(up from break-even)
3× more referrals
from existing clients
We have always had trouble doing any better than a few pennies on the dollar. But this year our numbers are way up. We’re hitting a minimum of 23% profit on our projects after taking the Apprenticeship and that number’s going up.
The proof is in the pudding
(and the Google reviews)
![A screens shot of Good Works 5 star rating on Google](https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=539&ixlib=php-3.3.1&q=82&w=1568&s=b597525fafd49323c4e73b1a1105a75d 1568w, https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1078&ixlib=php-3.3.1&q=61&w=3136&s=54a633659a0b37516cda444f1b20023d 3136w, https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1618&ixlib=php-3.3.1&q=41&w=4704&s=2bf12f20d6ae7f95d3837fe6d40658a8 4704w, https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=352&ixlib=php-3.3.1&q=82&w=1024&s=939bedc7156ded0049803dcce8d5055c 1024w, https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=704&ixlib=php-3.3.1&q=61&w=2048&s=ad3f1f4c8df279c80eaa7547fe98585a 2048w, https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1056&ixlib=php-3.3.1&q=41&w=3072&s=7131f854102c8f92e51d59cb0bdfe740 3072w, https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=263&ixlib=php-3.3.1&q=60&w=766&s=4a1ea2cace448491ffe1518c8c518932 766w, https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=527&ixlib=php-3.3.1&q=45&w=1532&s=487da737900f1df876aca015a6f54069 1532w, https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=790&ixlib=php-3.3.1&q=30&w=2298&s=2b5485817495a6c926bcdad09d92541c 2298w, https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=154&ixlib=php-3.3.1&q=60&w=448&s=1c4e38240d857fcc7a6dfd13b3f5a5ef 448w, https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=308&ixlib=php-3.3.1&q=45&w=896&s=e52cd4c79608230fcdc1951bad403ee5 896w, https://louderthanten.imgix.net/articles/5star.png?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=462&ixlib=php-3.3.1&q=30&w=1344&s=01bd6ebd55ba6ced2b50c06faf2d56c0 1344w)
★★★★★
As a Project Manager, I want to work with a development agency that partners with me in solving business problems through web solutions and I find that in the Good Work team. They are approachable, easily and simply communicates the complexity of coding and meets deadlines we set as a team. Probably won’t ever work with anyone else. They’re that great.
★★★★★
Good Work built us a new website on a new e-com platform. We got along well from the start and they delivered a website that has exceeded our expectations. They are very easy to work with as their whole team is super kind, organized and communicative.
★★★★★
I’ve worked with Good Work for years on countless websites and a mobile app, and I can’t sing their praises enough. I would recommend them to anyone! Hard working, detail oriented, always on time, and make everything easy to understand. Great people, too!
★★★★★
Garrett and his team completely exceeded our expectations. They nailed the simple, clean design aspect we were looking for, but with all the backend sophistication and integration needed for our e-commerce solution. Everything was on time and we loved working with them.
★★★★★
Excellent work, listens and responds to requests quickly and very smooth project management.
★★★★★
I have used Good Work multiple times for small development projects. They have always been very professional and are great at managing projects efficiently. I highly recommend them for your website needs.
It’s really easy to be scared of client expectations in a project management position but Louder Than Ten enabled me to overcome that fear…I go in knowing that I can handle whatever comes up.
Tell us about the team at Good Work. How big is it? What’s it like? Who does what?
Garrett Winder: We’ll be nine people in November. We have seven full-time developers plus me and our Project Manager, Ariel. I handle operations and sales, and Ariel is one hundred percent project management and client communications. Our team is mostly remote, but we have an office in Dallas that three of us work out of fairly regularly. We have people in DC, North Carolina, England, France—all over the place.
How did you hear about the Louder Than Ten Apprenticeship? What drew you to it and what convinced you to sign up?
GW: I met Rachel and Travis at conferences and knew they were doing this apprenticeship. Right after Ariel started working with us, I saw something pop up on Twitter that reminded me about the program. So I dug into it, learned more about the curriculum, and got on a call with Rachel. We worked it out pretty quickly.
Ariel Kidwell: When I was hired, I had about a year of project management experience, but it had been about four years since I held that role in an agency. This apprenticeship was enticing because I felt like I could take this foundation I already had and grow it exponentially. It was such a lovely and unique opportunity to start a new job and this class at the same time. The timing was perfect. I was new, the position was new, and this program allowed us to create and inform my position so it would be exactly what our team needed.
You both completed the apprenticeship. What was behind the decision to go through the program together?
GW: We’re a very small team and work together closely. Ariel owns project management and client communication but we still work through things as a team. Doing this together enabled us to make sure we’re always on the same page when approaching projects and clients. Operations, sales, project management and client communication shouldn’t be siloed from one another. Going through the program together gave us a shared foundation for all of the work we do. It was definitely a smart decision—we’re now incorporating ongoing education and learning into everything we do.
How would you describe the Good Work team and the way you work together? How has that changed since taking the apprenticeship?
AK: Our team has a really unique bond—especially considering how remote we are. On a personal level, we get along and communicate well, and on a professional level, we all have the same drive and value work-life balance. There’s an incredible level of trust and loyalty to each other. When it comes to the important stuff, we’re just all on the same page. The strength of our relationships also shows up in our process and, since taking the program, our team has only gotten better. I now have the confidence to navigate client relationships on my own which allows me to set fair boundaries and manage expectations in ways that work for both our team and our clients. Our whole team is better for it.
GW: We are oddly on the exact same page for pretty much every piece of the business. People understand my motives when it comes to sales and operations, and people understand Ariel’s approach to client relationships. We all understand and appreciate each others’ roles and approaches, and that enables us to work together really well. Since taking the apprenticeship, the way we actually work with clients and manage a project from start to finish has become even tighter, smarter and more productive. The entire team is now clear on exactly why we need to do things in a certain way and what our shared goals are. The benefits weren’t limited to myself and Ariel. They spread through the entire team.
What else has changed about the way you do business? Have you seen any impact elsewhere—in terms of operations or sales?
GW: Taking the program has definitely made our clients happier. I don’t have a really good explanation other than the fact that we ship things on time, fewer things go over budget, and our Google reviews are all five stars. We don’t have any mad clients anymore. People are generally much happier with us and referrals are way up because of that. The bottom line is profitability and the apprenticeship was a big part of improving our numbers. We’re just five years old and still growing, but I think this program came at exactly the right time. We have always had trouble doing any better than a few pennies on the dollar. But this year our numbers are way up. We’re hitting a minimum of 23% profit on our projects after taking the Apprenticeship and that number’s going up. We’ve seen revenue and work completion become strong and consistent on a month-to-month basis. Everything has smoothed out and improved. Not just our projects.
Ariel
Kidwell
Studio Manager
at Good Work
![A portrait of Garrett Winder](https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1568&ixlib=php-3.3.1&q=82&w=1568&s=b62dea362e2a41435690eb1c92c55414 1568w, https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3136&ixlib=php-3.3.1&q=61&w=3136&s=9a3e66cb40bebbdc73ef5be41e3ad44d 3136w, https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=4704&ixlib=php-3.3.1&q=41&w=4704&s=9cb8be8d0dcf99d3416254eeedaea9f1 4704w, https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1024&ixlib=php-3.3.1&q=82&w=1024&s=18aad383098a7822aeb58bc874342720 1024w, https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2048&ixlib=php-3.3.1&q=61&w=2048&s=22a09f847fec00d529929da713ceb503 2048w, https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3072&ixlib=php-3.3.1&q=41&w=3072&s=d7c0342d6cb246df371b4f7bfc1d8fa9 3072w, https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=766&ixlib=php-3.3.1&q=60&w=766&s=3139502ffa502c16659f2817878e1869 766w, https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1532&ixlib=php-3.3.1&q=45&w=1532&s=d324da9e452be49663e66506365cb1ec 1532w, https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2298&ixlib=php-3.3.1&q=30&w=2298&s=c11b17ed0e8ec57eb2f14767e8749dbf 2298w, https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=448&ixlib=php-3.3.1&q=60&w=448&s=4059f20024398dae430a5dde959516c7 448w, https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=896&ixlib=php-3.3.1&q=45&w=896&s=a5ef7234ea2be0aac852523fef96b3a6 896w, https://louderthanten.imgix.net/avatars/winder_headshot2_190416_052400.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1344&ixlib=php-3.3.1&q=30&w=1344&s=bd76656c115f42f7de4668968e024f48 1344w)
Garrett
Winder
Owner
at Good Work
![](https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1568&ixlib=php-3.3.1&q=82&w=1568&s=b1ac7368a6091fceb7be65ccb9f92c60 1568w, https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3136&ixlib=php-3.3.1&q=61&w=3136&s=c10f28030bb2962dacb07c2e461fc029 3136w, https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=4704&ixlib=php-3.3.1&q=41&w=4704&s=45945cd2a10c51a11245425808d84519 4704w, https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1024&ixlib=php-3.3.1&q=82&w=1024&s=b3e4c1dae55d3c7a3777ef452616332b 1024w, https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2048&ixlib=php-3.3.1&q=61&w=2048&s=df083a51ff678a6a44fdb66d413edd5e 2048w, https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3072&ixlib=php-3.3.1&q=41&w=3072&s=ff75475bb36b9935f6f5e0498e845293 3072w, https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=766&ixlib=php-3.3.1&q=60&w=766&s=312e3fab469bd624b56c71220f6cfe6a 766w, https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1532&ixlib=php-3.3.1&q=45&w=1532&s=0bce3d40d2de99d6bf28db64e5d38642 1532w, https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2298&ixlib=php-3.3.1&q=30&w=2298&s=62ecd6e469b7318b0524ee9ffefbe422 2298w, https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=448&ixlib=php-3.3.1&q=60&w=448&s=6810f4d7782ca3d12e85957b6045082f 448w, https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=896&ixlib=php-3.3.1&q=45&w=896&s=4534737b48a84df385ef7930232bb413 896w, https://louderthanten.imgix.net/articles/gw-dinner.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1344&ixlib=php-3.3.1&q=30&w=1344&s=66dc62d73b66f4db0cfd871242a09368 1344w)
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![](https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1038&ixlib=php-3.3.1&q=82&w=1568&s=68e990ba70f383c99ec5707597eb309f 1568w, https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2077&ixlib=php-3.3.1&q=61&w=3136&s=0e8a28809daaf3546a80f9cd471d727f 3136w, https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=3116&ixlib=php-3.3.1&q=41&w=4704&s=6dbb44a177b255fb75c7fa4f8efe385e 4704w, https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=678&ixlib=php-3.3.1&q=82&w=1024&s=25fe2661e7342f0b274ee5123b5a5bae 1024w, https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1356&ixlib=php-3.3.1&q=61&w=2048&s=52aa8c86bb70d782540b86b4f9cb9fbc 2048w, https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=2035&ixlib=php-3.3.1&q=41&w=3072&s=9560802cb8c7be3e41f78490e21b3c17 3072w, https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=507&ixlib=php-3.3.1&q=60&w=766&s=44dc93a8b16d00236db10744e967c46f 766w, https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1014&ixlib=php-3.3.1&q=45&w=1532&s=54306513f44fec7582c3e5b8455a15b0 1532w, https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=1522&ixlib=php-3.3.1&q=30&w=2298&s=b8196b303306bd88e8fd1d6f8c1bb705 2298w, https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=296&ixlib=php-3.3.1&q=60&w=448&s=a54bb1e7c2fff141b7ad46513649f4fb 448w, https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=593&ixlib=php-3.3.1&q=45&w=896&s=31c15441980d0e0daaa6d483cf0249bf 896w, https://louderthanten.imgix.net/articles/gw-deck.jpg?auto=format&crop=focalpoint&domain=louderthanten.imgix.net&fit=crop&fp-x=0.5&fp-y=0.5&h=890&ixlib=php-3.3.1&q=30&w=1344&s=19215e6e65d17b941e52a222e30b8d4f 1344w)
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The benefits weren’t limited to myself and Ariel. They spread to the entire team.
What is the biggest struggle or challenge that you no longer lose sleep over?
AK: The apprenticeship program gave me such a full toolbox that I now feel like I can handle pretty much every situation. The fact that we have such a great team means I feel like we can take on anything. But from a client perspective, I don’t worry anymore. It’s easy to be scared of client expectations in a project management position, but Louder Than Ten enabled me to overcome that fear. Now, I don’t worry about dropping a ball or that someone is going to be angry. I go in knowing that I can handle whatever comes up. And that is huge.
GW: I don’t lose sleep over anything anymore. I know the client is going to be happy at the end of the day because we’re going to finish on time and they’re going to have a really good experience throughout the entire project. I definitely used to stay up worrying about whether or not clients would come back, but that’s not the case anymore. I know that every time they work with us, they leave impressed.
If I had a company and was thinking about this apprenticeship, what would you most want to tell me? What’s the biggest selling point?
GW: We make more money. We now make significantly more than it cost to take the program. The Louder Than Ten website has this tool that helps you calculate how much your projects are costing. It shows how much money you’re losing every month as a result of overages and delays, and it throws up these crazy numbers. It’s a really good sales pitch because we were losing that money but now we’re not. We’re now making that money instead of losing it.
AK: When I was brand new, I read through all the materials for the class trying to decide if it would be worth it or not. And I honestly remember laughing at the section that said: “Your revenues will increase by X%.” I thought to myself: Wow, that’s a great sales pitch but I’m sure that won’t happen. But it actually does. It’s shocking how much little things impact your bottom line and how quickly things can change for the better once you understand that. It’s only been six months since we finished the program and it’s already having a huge impact on our bottom line.