The who, what, and the rest of the w’s

Have a few ques­tions about the pro­gram? Our FAQ has answers. And if you don’t see an answer to your ques­tion here, reach out and we’ll make sure you get what you need.

General

Who should I contact if I have questions?

Get in touch at help@​louderthanten.​com and we’ll work through your ques­tions togeth­er. If it’s an emer­gency, please phone us at +1 2048440004.


Who is this training for?

A project lead is any­one who man­ages projects and peo­ple, whether they fill the role of a team lead, project man­ag­er, pro­duc­er, coor­di­na­tor, account man­ag­er, or autonomous team refin­ing their process­es. This cur­ricu­lum focus­es on the web and tech indus­try specif­i­cal­ly, so if you’re look­ing to hone your skills in the indus­try that will embed itself in every­thing you touch, you’re in the right place.


Who makes a great project management apprentice?

Deeply crit­i­cal thinkers who are empath­ic and com­mit­ted to con­tin­u­ous learn­ing. Folks who live to serve and sup­port their teams and who are com­fort­able being in uncom­fort­able sit­u­a­tions with stake­hold­ers. Strate­gic thinkers who love prob­lem-solv­ing. Peo­ple in a tran­si­tion stage in their lives where they want to make a career change and get more involved in tech. Inter­est­ing­ly we find con­tent writ­ers and edi­tors, design­ers, devel­op­ers, teach­ers, servers or bar­tenders, and oth­ers in the ser­vice indus­try also make great project lead­ers. It’s already in the blood. 

Right now we’re focus­ing on two groups:

  • Agen­cies and orgs who want to build one or more team­mate’s skills

  • Agen­cies or orgs hir­ing indi­vid­u­als who are already famil­iar with the life­cy­cle of design and devel­op­ment (oth­er­wise we’d have to dou­ble the length of the pro­gram to teach you in the ins and outs of the web world — this might be an add-on as we fur­ther devel­op the program).


Who’s my trainer?

Your train­ers are skilled dig­i­tal project man­agers and con­sul­tants with years of agency and orga­ni­za­tion­al expe­ri­ence under their belts. Meet your train­ers.

We’re keep­ing an eye out for our next addi­tion, too: is that you? Send us your details if you think you’ve got the right stuff and want to join the team.


How does the apprenticeship program work?

What will apprentices be learning?

As an appren­tice, you’ll learn every­thing from how to work with sales­peo­ple to deep­en project prof­itabil­i­ty, to rein­ing in deci­sion mak­er expec­ta­tions, to man­ag­ing the com­plete life­cy­cle of com­plex dig­i­tal projects from end to end, as well as the future of PM and how it inter­sects with oper­a­tions and strat­e­gy. You’ll get to prac­tice on sim­u­lat­ed projects while you onboard at your job and you’ll also be pick­ing up real world projects in the sec­ond half of train­ing (or soon­er if you’re feel­ing ready). This is a method­ol­o­gy agnos­tic pro­gram: we teach the foun­da­tions of dif­fer­ent approach­es and method­olo­gies and then the crit­i­cal think­ing skills your project lead needs to know which approach works best with their projects. Need a train­ing overview? Get in touch.


How does training work?

How does train­ing work?

Teams or indi­vid­ual appren­tices will learn in a sim­i­lar man­ner. Dur­ing the first 34 of the year, you’ll meet with your train­er and up to five oth­er appren­tices for a three-hour video ses­sion each week where you work through high-lev­el con­cepts and theories.

You’ll also set aside a min­i­mum of two hours a week for lab time, so you can work on home­work and appli­ca­tion exer­cis­es with your fel­low learn­ers and explore new thoughts, ideas, and resources in our pri­vate Slack group as you inter­nal­ize the the­o­ry of dig­i­tal project man­age­ment. Your open time dur­ing the rest of the week can be spent sup­port­ing your team at work.

Through­out the year, our train­ers will be there each week to coach you as you take on the full com­plex­i­ty of stake­hold­er fac­ing projects by answer­ing your ques­tions and chal­leng­ing you to deep­en your real-world learning.


How does the support package work?

We’ll meet week­ly with you and up to six class­mates to dis­cuss real-time project prob­lems and chal­lenges dur­ing our sup­port period.


How much time do I need to spend training each week?

Dur­ing the first 7 or so months of the year, you will be spend­ing up to a total of up to sev­en (7) hours a week learn­ing and work­ing through exer­cis­es and home­work. Up to five (5) of those will be with your train­er over video chat and Slack (aka in class). Work with your org to deter­mine how to spend these addi­tion­al hours (aka on your own time or as part of your org’s time) as you apply your new skills. You’ll con­tin­ue spend­ing two (2) hours a week deep­en­ing your learn­ing and receiv­ing train­er coach­ing once your cur­ricu­lum learn­ing is over (at around the eight month mark).

Employ­ers, we rec­om­mend that if you’re sign­ing up an appren­tice who is work­ing at full capac­i­ty or a whole team of project leads who need train­ing, you work with them to plan how to adjust their capac­i­ty so they can allo­cate time for learn­ing. We find orga­ni­za­tions ben­e­fit from col­lab­o­rat­ing around cross-team sched­ul­ing or hir­ing a free­lance PM to sup­port the team while its project lead­ers are learn­ing. The skills your indi­vid­ual team or appren­tices are learn­ing will help them adjust real project scope to aid in this tran­si­tion fair­ly quickly.


How long is the program? Why?

Change takes time. We’ve designed our pro­gram to give you a full year of train­ing and sup­port. For change real­ly to stick, you need to com­mit to inter­nal­iz­ing new infor­ma­tion at a pace that allows you to absorb it. An appren­tice­ship with both the the­o­ry and sup­port com­po­nents allows you explore and grow as a project leader nat­u­ral­ly over time so you’ve got the foun­da­tion­al skills you need to be strong and nim­ble in your role. Unlike a boot camp that spits you out quick­ly, you’ve got pro­fes­sion­al sup­port to back you the whole way. You can learn in a safe envi­ron­ment, make mis­takes, and get the rein­force­ment you need to refine and improve your process­es. Think of train­ing as a set of water wings and a per­son­al lifeguard.


What format is the training?

The train­ing and sup­port we pro­vide to you in this appren­tice­ship are com­plete­ly vir­tu­al via video chat, Slack, and dig­i­tal tools.


What materials do I need for training?

You’ll need high-speed inter­net, a lap­top or com­put­er with key­board and mouse, a Google account (to access doc­u­ments, spread­sheets, and oth­er assets), a web cam­era, head­phones, and plen­ty of snacks to keep you in fine form. In most cas­es, your orga­ni­za­tion will pro­vide the equip­ment you need as a full-time employ­ee. An extra screen is a nice to have (to view your high-lev­el project data), but not required. We’ll invite you to var­i­ous tools you’ll need to use for sim­u­la­tion assign­ments (includ­ed).


Can I work remotely while training?

Note: Your train­ing com­po­nent with Loud­er Than Ten occurs over video chats and Slack and is com­plete­ly remote. How­ev­er, you’ll be onsite with your employ­er while com­plet­ing this appren­tice­ship. While we don’t rec­om­mend you com­plete the entire pro­gram away from your office (the phys­i­cal sup­port from your work team is what makes this appren­tice­ship so effec­tive), it’s not a prob­lem if you need to work remote­ly for short peri­ods of time. Just make sure you work out the details with your employ­er first. In some cas­es, you may need to coor­di­nate flex hours with work if your time zone falls out­side our stan­dard train­ing schedule.


Is there support during training in case I have questions?

There will always be some­one there to sup­port you if you have ques­tions. You will have a Com­mu­ni­ty Sup­port per­son assigned to your class who will fol­low up with you about your learn­ing and gath­er pro­gram feed­back. In most cas­es, a mes­sage to your train­er or sup­port per­son will give you the answers you need, but if you have deep­er ques­tions about the pro­gram or need help with account infor­ma­tion, please email us at help@​louderthanten.​com and we’ll work through them together.


What can my project leads do while they are learning to be useful and help support our team?

Your appren­tice will be able to sup­port you right away by help­ing with things like note tak­ing, sched­ul­ing, project set­up, coor­di­nat­ing meet­ings, refin­ing writ­ten process doc­u­men­ta­tion, sup­port­ing client fac­ing project man­agers or team leads, iden­ti­fy­ing process gaps, and demo­ing new learn­ing and con­cepts to the team. We find that project leads are return­ing incred­i­ble val­ue in the sec­ond por­tion of the pro­gram as they’re able to refine their approach and main­tain sup­port from train­ers and their appren­tice peers.

Remem­ber: it takes new PM hires at least 9 months to a year to be ful­ly pro­duc­tive — this pro­gram offers a jump­start for them to have a safe envi­ron­ment to practice.


How will I know my apprentice is ready to pick up projects?

Ask them. You will be watch­ing for your appren­tices to take the lead on project plan­ning, to run meet­ings with deci­sion mak­ers and teams, to ask for addi­tion­al respon­si­bil­i­ties, and to show ini­tia­tive with imple­ment­ing new process­es. Go easy on them in the first few months but chal­lenge them as they gain more expe­ri­ence and you’ll be impressed by how quick­ly they can maneu­ver down the project path.


As the employer, how do I know what my apprentice is learning?

You’ll have access to all the hand­outs and resources your appren­tice receives. We’ll also check in with you and your appren­tice at three sched­uled times through­out their train­ing. Rec­og­nize that your appren­tice may be learn­ing con­cepts that dif­fer from your cur­rent process­es. Encour­age them to share with the team and you can deter­mine togeth­er how you’d like to apply any new or dif­fer­ent ideas togeth­er. Just like any train­ing, it works best when peo­ple are open and col­lab­o­ra­tive. We’re going to push your appren­tice and your org fur­ther. We rec­om­mend you to set reg­u­lar check-in times with your project leads-in-train­ing to fol­low up on their progress and ideas they can bring back to your team.


Is there ongoing support once I complete training?

We offer an alum­ni pro­gram to our grad­u­ates to keep the good times rolling. Also, if you’d like an addi­tion­al six months of more rig­or­ous sup­port, please reach out and we’ll set up a pack­age for you.


Costs

How much is training?

Please see our pric­ing page for more details. There are train­ing grants avail­able for Cana­di­an and UK registrants.


How much is team support only?

If you want to test the waters with a lit­tle cus­tom sup­port, we offer tai­lored pack­ages. Please see our pric­ing page or get in touch for more details.


How is training billed?

We bill a month­ly sub­scrip­tion to your cred­it card or charge elec­tron­ic funds trans­fer (EFT) pay­ments. You can also choose to pay your pro­gram invoice up front.


How can I afford to pay an apprentice who’s learning while also paying their salary?

If you’re train­ing folks on your team: they’ll put their new­found skills to use imme­di­ate­ly and start increas­ing project prof­itabil­i­ty, while enrich­ing the rela­tion­ships and val­ue with stake­hold­ers so you’ll see a return on your invest­ment via project rev­enue and oper­a­tional effi­cien­cy right away. Great PM skills can shave 50% or more off project over­ages and they can also cre­ate longer term val­ue out of cur­rent projects through scope man­age­ment, risk analy­sis, and rela­tion­ship build­ing. When you con­sid­er the aver­age project runs over by 27%, you’re actu­al­ly mak­ing mon­ey by invest­ing in your team’s busi­ness and man­age­ment skills.

If you’re hir­ing a new PM who will be appren­tic­ing: The great thing about this appren­tice­ship mod­el is that PMs put their skills to prac­tice after the first week. One way we sug­gest man­ag­ing your arrange­ment if you’re plan­ning to hire a new appren­tice is to pay them an entry lev­el salary and put a min­i­mum two to three-year con­tract in place — you’re invest­ing in their pro­fes­sion­al learn­ing and devel­op­ment. Once your appren­tice is fin­ished train­ing, you can nego­ti­ate a salary that feels fair to both of you. Appren­tice­ships that devel­op deep skills such as these can save you up to 50% on replac­ing salaries, hir­ing, and onboard­ing costs as you are invest­ing in your tal­ent — which means they are more like­ly to stick around and return the val­ue in saved project costs and longer term stake­hold­er relationships.

There may also be grants and fund­ing avail­able for train­ing in your city as gov­ern­ments look to close the skills gap and inte­grate tech into the workplace.


Evaluation

How will I evaluate my success?

You’ll be com­plet­ing reg­u­lar assign­ments that rely on your apply­ing your knowl­edge and crit­i­cal think­ing skills through­out the cur­ricu­lum. You’ll be cre­at­ing a project plan and pre­sent­ing it to the class at the halfway mark, and then writ­ing a reflec­tive essay to sum­ma­rize your own growth and devel­op­ment over the year. You’ll also be track­ing met­rics and KPIs that help you cal­i­brate through­out the year. We give you quizzes and short answer sce­nar­ios that require role play regularly.

We’ll check in with you each week and have more for­mal check-ins sched­uled through­out the pro­gram so we can assess your progress and review any gaps. You’ll also be respon­si­ble for self-assess­ment and reflec­tion along the way.


How can I keep track of my progress?

You’ll have an appren­tice dash­board so you can pre­view all upcom­ing assign­ments and hand­outs. You’ll also be keep­ing per­son­al KPIs and updat­ing your pro­gram goals through­out the program.


How often will I be evaluated?

We’ll check in with you and your employ­er for­mal­ly three times through­out the pro­gram so we can assess your progress and learn­ing gaps. You’ll be doing reg­u­lar check-ins with your train­er and have a Com­mu­ni­ty Sup­port per­son you can con­nect with if you want addi­tion­al feedback.


Is there an exam?

There won’t be any stan­dard­ized exam. We’ve done plen­ty of research and stan­dard­ized test­ing is the least effec­tive way to mea­sure your learn­ing. What’s most effec­tive? For­ma­tive assess­ment: check­ing in with you and your team reg­u­lar­ly to see how you’re apply­ing new infor­ma­tion and con­cepts. Down the road we may imple­ment an accred­it­ed cer­ti­fi­ca­tion process, but only if it makes sense for our learn­ers and our future goals.


When I’m finished, what certification will I receive?

If you’re new to PM, when you’ve fin­ished the appren­tice­ship and com­plet­ed all assign­ments, you’ll be a Loud­er Than Ten Cer­ti­fied Project Lead. You’ll walk out with the equiv­a­lent expe­ri­ence of a keen mid-lev­el dig­i­tal project lead who has been work­ing in the indus­try for about two to three years. If you start­ed out as mid-lev­el project lead, you should be able to refine your skills to the expert lev­el. The con­cepts you’ll cov­er push you into deep­er learn­ing spi­rals that allow you to react more quick­ly, apply new infor­ma­tion more mean­ing­ful­ly, and build a foun­da­tion of skills that will serve you for a life­time. While you won’t have an accred­it­ed cer­ti­fi­ca­tion like a PMP, you will demon­strate your skills and knowl­edge first hand with­in your indus­try — and com­fort­ably with­in oth­er indus­tries who are pro­gres­sive­ly adopt­ing lean project man­age­ment meth­ods. We believe in prac­ti­cal appli­ca­tion over great optics.

That said, as an appren­tice, you’ll receive a cer­tifi­cate of com­ple­tion as a Loud­er Than Ten Cer­ti­fied Project Lead once you suc­cess­ful­ly com­plete your training.


Synthesis & application

Will I get to work on and run real digital projects?

If your whole team is in train­ing or you’re sim­ply refin­ing your PM skills, you may be run­ning real projects through­out your train­ing accord­ing to your agree­ment with your employ­er. We rec­om­mend your employ­er build time into your sched­ule for this type of learning.

As an appren­tice, how­ev­er, you’ll also be build­ing your prac­tice on sim­u­lat­ed projects at first. They’ll feel real, and you’ll go through the steps to set­up and man­age them, but you’ll have the safe­ty of your train­ing envi­ron­ment and train­er and peer sup­port to try new things. Then, in the sec­ond half of the year, you’ll begin to pick up or add addi­tion­al real projects that increase in com­plex­i­ty until you’re ulti­mate­ly able to han­dle a full project load with­in your organization.


Cancellation/substitution

My apprentice isn’t the right fit for our organization. What now?

As you’ll be hir­ing and inter­view­ing your appren­tice, your orga­ni­za­tion is respon­si­ble for find­ing the right fit. Because this is a one year pro­gram, you want to be sure of your invest­ment. If the appren­tice is a poor fit or isn’t meet­ing their require­ments, we will han­dle things on a case by case basis. You have a three-month can­cel­la­tion option if some­thing changes dur­ing your ini­tial train­ing or you’re not sat­is­fied with the pro­gram. Please email us at help@​louderthanten.​com or reach out to your Loud­er Than Ten train­er for more details.


I don’t like the agency or organization I’m paired with. What now?

Refer back to your employ­ment con­tract to deter­mine how you need to pro­ceed and talk with your employ­er. We want you as an appren­tice to be hap­py, but we are also enter­ing into a con­tract direct­ly with the orga­ni­za­tion employ­ing you and are bound to that agree­ment. We’ll han­dle any requests to can­cel on a case by case basis.


My situation has changed. I want to cancel the program. What now?

You have a three-month can­cel­la­tion option if some­thing changes dur­ing your ini­tial train­ing or you’re not sat­is­fied with the pro­gram. Please note: you’re enter­ing into a one-year con­tract with Loud­er Than Ten when you start, so please get in touch and we’ll talk through your sit­u­a­tion to deter­mine how we move for­ward with regard to learn­ing and payments.


I want a new apprentice. Can I sub one out?

Nope, sor­ry. Because your appren­tice is apply­ing learn­ing lay­er by lay­er in order, it’s real­ly impor­tant that they start from the begin­ning. The pace is fast and a new appren­tice can fall behind. That said, we run class­es sev­er­al times through­out the year so a new appren­tice can sign up for the next class if it makes sense. We’ll deter­mine pay­ments for the new appren­tice’s addi­tion­al onboard­ing time together.


Talk to us.

Learn more about our programs and find out how we can turn your project leads into loveable hardasses.